WORK HISTORY

 

Ohio CAT

DBS Helpdesk Administrator/Project Coordinator– 2015-2016

·                     Develop comprehensive training material/videos and communicate new processes and work instructions.

·                     Resolve issues and coordinate with consultants as needed for finding expedited resolutions to problems.

·                     Analyze processes and assist for process automation, reporting and incorporating new applications.

·                     Maintain parameters and defaults in DBS and corresponding applications.

 

Titan Consulting Contractor for General Dynamics

Site Acquisition Manager – 2010-2011 Pittsburgh, AT&T/Centennial Project, Laid off

·            Accountable for daily reporting of all project projections as well as actual data to clients on a daily basis.

·                     Liable for data integrity form Site Acquisition Specialists in the field and maintaining the Master Tracker.

·                     Accountable for all internal collocation applications and well as tracking the collocation process.

·                     Directing and overseeing land/building acquisitions, leasing, and site locations required for telecommunication

      installations.

·                     Overseeing regional real estate acquisition operations

·                     Evaluating procedures and recommending changes to improve the efficiency of planning and scheduling of

      projects.

·                     Responsible for working with the construction crew and ensuring Site Acquisition deadlines coincide with

      construction schedule.

 

FMHC Corporation

Site Acquisition, 2008 – 2010 Ohio and Philadelphia, AT&T & Verizon

·            Completion of site candidate identification packages and/or lease and zoning audits.

·                     Coordinate site walks, A&E site design walks and other site/field visits with RF Engineering,

      Zoning, Construction Project Manager and A&E Departments

·            Negotiation of Lease, Amendment, License, Right-of-Way and/or Easement Agreements with property owners.

·               Completion of leasing packages and other documentation required by the client

·            Researching and obtaining information regarding all applicable planning, zoning codes, and regulations which would affect the development of a site.

·            Maintaining complete documentation related to all planning procedures, communications regarding the sites, and actions taken on each site assigned.

·            Preparing and ensuring completeness of all necessary zoning applications and supporting documentation including written site description, justification for site, plans and sketches, maps, and photo simulations.

·            Organizing and conducting presentations for neighborhood meetings or public hearings as required by local jurisdictions or as requested by respective property owner(s).

·            Daily interaction with the RF Engineering and Construction personnel to ensure compliance with all clients, landlord, jurisdictional, governmental and industry standards.

·            Accurate daily and weekly reporting to the Project Manager / Team Lead and/or client, as required. Project accurate lease dates and attend status meetings.

 

 SureSite Consulting Group, LLC

 Project Management/Site Acquisition, 2006 – 2008

·            Responsible for tracking of over 150 projects and keeping the numerous tracker reports current with latest information received.  Participate in weekly conference calls to ensure tracker reports are kept current.

·                     Liaison for Sprint, T-Mobile and Lucent as well as numerous contractors.

·            Responsible for processing, obtaining and negotiating purchase orders, leases, zoning and building submittals. 

·            Responsible for ordering computers for employees and maintaining all computer systems, i.e., server maintenance, latest upgrades to PC’s and resolves the daily issues with computers and server when the need occurs.

·               Responsible for gathering and preparation of new site information in various cities.

·            Responsible for overseeing the progress of 200+ projects and making sure the paperwork is processed.  Assist the office staff (in-house and out of state employees) in making sure their project information is current and the paperwork is being processed in a timely manner.

·            Software Development Lifecycle Development

 

Pomeroy

Project Management, Accounts Receivable, 2004- 2006

·                     Liaison for FirstMerit and Third Federal Bank.

·            Responsible for creating the processes for FirstMerit and Third Federal Break-fix contracts including reports, stocking levels, designing the layout of the warehouse.

·                     Responsible for ensuring that the customer is satisfied.

·            Responsible for the hiring and scheduling of technicians to respond to service calls for FirstMerit and Third Federal Branches and to ensure completeness of work done to customer satisfaction.

·                     Responsible for billing of over $500,000 per month.

·                     Worked at FirstMerit site on special request to review their current processes and systems and find ways to

  utilize them to their farthest potential.

·            Responsible for Human Resource issues of over 20 staff members including but not limited to new hire

   paperwork, benefit issues and check errors.

 

Project Manager - National Service Network

·            Responsible for maintaining customer service and making sure that all calls to the customer were met with satisfaction.

·                     Responsible for supporting 20+ technicians and field technicians with hardware and software issues.

·            Responsible for processing all parts orders as well as maintaing the parts inventory and warranty checks were current in the database.

 

RE/MAX

Office and Marketing Manager, IT Consultant, 2003 – 2004,

·            Responsible for marketing the company, including  preparation of ad and press releases for all local papers and magazines, designing of postcards, brochures, and e-cards. Organize broker’s opens and grand openings.

·               Communicated with outside marketing vendors and ordered all office equipment and supplies for the realtors.

·                     Responsible for creating, contacting and maintenance of all sphere, FSBO, and expired databases.

·                     Responsible for recruitment of new agents.

·            Responsible for designing and creating new websites and small applications.  Maintain daily backup and server maintenance.

 

Sapphire Technologies, Contractor

Project Manager, Chase Manhattan Bank, 2000 – 2003

·            Responsible for the coordination of all Bart application releases.  Provide corporate-wide support on Bart applications. 

·            Liable for maintenance of security and queues for all Bart applications.  Responsible for creating new MS Access and Actuate Reports for the Bart systems.

·            Responsible for the Technical and User training and training material for all Bart applications.

·            Interface with third party software vendors on a weekly basis.

·            Created over 800 pages of documentation.

·               Software Development Lifecycle Development

 

Internet Developer and Network Administrator, Charter One Bank

·               Liable to the maintenance of over 20 servers on many different OS platforms.

·               Responsible for the development, utilization and management of all interns. 

·               Accountable for the creating and the maintenance of all dynamic reports. 

·               Responsible for intranet including the maintenance, development and liaison for third party vendors.

·               Responsible for the training and materials to all departments on new applications.

·            Created over 500 pages of documentation on in-house systems.  Created on-line forms for different departments, thus saving money by ridding the paper forms.

·               Granted internet sites available to the company through the proxy server.

·               Responsible for all changes and modifications to web-based helpdesk application.

IT Operations Service Professional, Key Corp.

·               Provide corporate-wide technical support for over 300 applications to over 20,000 users.

·               Responsible for creating new documentation on application support.

·            First line support for overall troubleshooting and maintenance of all PC and Mainframe applications utilized by Key Bank employees and clients.

·               Assist in increasing Expert Advisor 5.0 knowledge base.

·            Responsible for proper routing of PC hardware, software, and network issues.  Team contact person for Office and Windows applications.

·            Responsible for following up with clients to ensure that their problem has been successfully fixed.  Exercise skills daily in customer relations.

·               Software Development Lifecycle Development

 

Awards:    —   Perfect Attendance      —   Customer Service Awards

 

Noshok, Inc.

IT and Billing Department, 1998 - 2000

IT Department

·            Reported directly to Vice President with recommendations for new software/hardware.  Aided in the installation of new production software package.  Responsible for overseeing implementation process, application, and administration of software packages.

·                     Successfully changed over of all email addresses from cc: Mail to the Microsoft Outlook email system.

·            Completed everyday installations and PC problems of over 30 plus workstations.  Fully configured 25+ UNIX workstations on a token ring network.

·                     Coded/designed programs in Visual Basic

·                     Created/updated company databases and spreadsheets.

·                     Interfaced with third-party software vendors (e.g. CDI, Epicor, and IBM).

 

Billing Department

·               Responsible for billing/paper flow of $1.2 Million per month.

·               Prepared Bill of Lading for domestic and international customer shipments.

·               Directed incoming calls to customer service department.

 

 

EDUCATION

Bryant & Stratton College, Parma, OH

Degree: Bachelor of Applied Business, Information Technology and Marketing Management (3.99 GPA)

Degree:Associates of Applied Business, Business and Marketing Management (3.99 GPA)

Graduation: May 2003

 

SPECIAL TRAINING

UNIX System Administration- San Francisco, CA July ’99

UNIX Fundamentals and Shell Programming – Sacramento, CA July ’99

 

 

 

COMPUTER SKILLS

Operating Systems ·         Windows 95, 98, 2000, XP, Vista, Windows 7, 8 & 10   Applications ·               Access ·               Excel ·               PowerPoint ·               Word ·               MSWorks ·               Front Page ·               MS Project ·               Microsoft Publisher ·               Adobe Pagemaker ·               Quark

Miscellaneous ·         SQL Server ·         Macromedia Dreamweaver ·         Crystal Reports ·         Macromedia Flash   Programming Languages ·         Visual Basic ·         Quick Basic ·         HTML ·         Basic C++ ·         Basic SQL Shell Programming/VI Editor   Email Systems  ·         Lotus Notes ·         Microsoft Outlook

Hardware ·         IBM:   Desktop and Labtop ·         Dell:    Desktop and Labtop ·         Compaq:   Desktop and Labtop ·         HP: Desktop and Labtop     Printers ·         Hewlett Packard: Laser Jet and Desk Jet Series ·         Okidata:  Lexmark ·         Gibson:  Laser ·         Cannon: Laser and Bubble Jet Series ·         Samson:  Laser